Billing Information / Rates

Water Rates / Water Rates Schedule
The City of Dixon Water Department Water Rates information may be viewed online or downloaded for future reference. Click below.

For Informational Letter, please click here.

• Water Rates Schedule

Billing Cycle
Residential customers are billed quarterly. Large consumer/commercial customers are billed monthly. All bills are due upon receipt and payment must be received before 4:30 p.m. twenty-one days after the billing date. A ten percent penalty is added to current water charges on the twenty-second day after the billing date. Failure to receive bill does not excuse penalty charge.

Shut-off Procedure
If payment is not received by 4:30 p.m. twenty-seven days after the billing date, a shut-off notice will be sent notifying user his/her water service will be terminated within fifteen calendar days. Failure to submit payment by 11:00 a.m. on the forty-third day will result in termination of water service.

NSF Checks
A $25.00 service charge is applied per check that is returned and not honored by our bank. Each account is then subject to immediate shut-off procedure.

Notice of Moving
Please notify the Water Department at lease 5 days prior to moving, so that the inside meter can be read for your final bill.

Time Line for the Utility Billing Process

• 4:30 p.m. Day 1 ~ Bill Is Mailed
• 4:30 p.m. Day 21 ~ Current Amount Due
• 8:30 a.m. Day 22 ~ Penalty Added
• 4:30 p.m. Day 22 ~ Reminder Notice Mailed
• 4:30 p.m. Day 28 ~ Shut-Off Notice Mailed
• 11:00 a.m. Day 43 ~ Termination Of Service

Utility Billing Explanation
Please click statement image (on right) for an example of your statement. Also, just below is a pdf form of the same statement sample. Download and print, if you'd prefer.

Sample Water Statement 657.37 Kb